Cancellation & Refund Policy

Question banks (with their PDF downloads), mock exams and membership plans bought on examev.com from Barzak Lojistik Dış Ticaret Limited Şirketi. All of them are digital; nothing is printed or shipped.

Under Article 15(1)(ğ) of the Distance Contracts Regulation, the right of withdrawal does not apply to digital content delivered instantly or services performed instantly online. Your purchase is delivered the moment payment is confirmed: the content opens on your account and its PDF is available to download. At checkout you expressly approve this immediate delivery and confirm that you lose the 14-day right of withdrawal.

For this reason a purchase is not refunded because it was not used, was bought by mistake, or is no longer wanted.

We refund in full if: you were charged twice or charged by mistake; access did not open and we could not fix it within 3 business days of your report; a renewal was charged after you had cancelled in time; or the product is materially different from its description and we cannot correct it. Your mandatory rights under Law No. 6502 always apply.

The 1-month plan renews every month, charged automatically to the same card at the price you agreed to, until you cancel. The 3- and 12-month passes are single payments that end when their term is over and do not renew.

Each renewal is confirmed by email with its invoice. If the price of your plan changes, we tell you at least 30 days before the next renewal so you can cancel first. If a renewal payment fails, the plan ends and your account moves to the free plan; nothing is owed.

Cancel at any time from your account, or by emailing support@examev.com from your account email. Cancelling stops all future charges. Your plan stays active until the end of the period you have already paid for; the current period is not refunded.

Email support@examev.com from your account email with your order number and what went wrong. We confirm receipt and reply within 2 business days. You do not need to call.

Approved refunds are made in full, including VAT and without any fee, to the same card through the payment institution within 14 days of approval. Your bank may take a few more days to show it. When an order is refunded, access to it ends.

If you disagree with a decision, reply to our email first. Consumers may also apply to the Consumer Arbitration Committee or Consumer Court at their place of residence within the limits announced each year by the Ministry of Trade.