Distance Sales Contract

Seller:

The buyer is the consumer who orders through an EXAMEV account, whose name, email and billing details are recorded on the account. The contract applies together with the order summary shown at checkout.

The subject is the electronic provision of digital question banks, online practice exams and membership plans (1, 3 or 12 months) sold on the EXAMEV website. There is no physical delivery; access opens on the buyer's account.

Each plan runs for the fixed term shown in the order summary, starting on the day of purchase, and ends by itself when that term is over. The extra questions at the plan’s level open inside the platform only, for the whole term; no plan includes PDF or print copies. A Gold or VIP 12-month pass opens every question bank of the grade on the buyer’s profile inside the platform for the pass’s term; a bank’s PDF comes only with buying that bank.

Prices for buyers in Türkiye include 20% Turkish VAT (KDV); sales to buyers outside Türkiye are a service export and carry no Turkish VAT. The total payable, taxes included, is shown at checkout and in the order summary.

Visitors outside Türkiye may see prices in their own currency. Payment is collected in Turkish lira as stated at checkout; the buyer's bank performs the currency conversion.

Payment is made by credit or debit card through a licensed payment institution with 3D Secure verification. Payment is taken as a single charge without instalments. For the 1-month plan, each renewal is charged automatically to the same card using a card token held by the payment institution. EXAMEV does not store card details.

When payment is confirmed, the purchased content and plan open immediately on the buyer's account and a confirmation email is sent. If access fails for a technical reason, the buyer reports it to support@examev.com; if it cannot be fixed, the payment is refunded.

The buyer may withdraw within 14 days of the contract without giving a reason and without penalty.

However, under Article 15(1)(ğ) of the Distance Contracts Regulation, the right of withdrawal does not apply to services performed instantly in electronic form or intangible goods delivered instantly. The buyer accepts this exception by expressly approving immediate access at checkout. Because the content and its PDF are delivered the moment payment is confirmed, the price is not refunded even if the content is not used; refunds are made only for duplicate or mistaken charges, access problems that cannot be fixed, and renewals charged after a timely cancellation.

Send the withdrawal notice with the order number to support@examev.com or through the account. The amount is refunded free of charge to the card used within 14 days of receiving the notice; the time it takes to appear depends on the bank.

The 1-month plan renews every month, charged automatically to the same card at the price approved with the order, until the buyer cancels. The 3- and 12-month passes are single payments that end when their term is over and do not renew.

The buyer may cancel a renewing plan at any time from the account or by writing to support@examev.com; cancelling stops further charges, the plan stays usable until the end of the paid period, and the current period is not refunded. Each renewal is confirmed by email with its invoice; a price change is announced at least 30 days before the next renewal. If a renewal payment fails, the plan ends and nothing is owed.

Accounts and content are personal; they may not be shared, copied, resold or published. Misuse may lead to restricted access under the Terms of Service.

Complaints can first be sent to support@examev.com. Within the monetary limits announced each year by the Turkish Ministry of Trade, the Consumer Arbitration Committee at the buyer's or seller's place of residence is competent; above them, the Consumer Court.

At checkout the buyer declares electronically that they have read and approved this contract and the Pre-Contract Information Form. The contract is formed when payment is confirmed; a copy is sent with the order confirmation email and kept by the seller for the legal period.